Vipzino Privacy Policy

Vipzino is operated by Greenwich N.V., incorporated in Curaçao under registration number 160325, with its registered address at Zuikertuintjeweg Z/N, Curaçao. This page describes the personal data we collect from players and visitors, the purposes for which we process it, and the rights available to you. Greenwich N.V. holds Curaçao Gaming Authority licence OGL/2024/1646/1023, issued 31 October 2024, and processes personal data in accordance with that licence and its own published data-handling commitments. The Curaçao Gaming Control Board is the supervisory authority for our operations.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued identity documents, proof of address, and copies of payment methods used on the account. We also collect gameplay data such as deposit and withdrawal records, bet history, session times, and game choices. Device and network data, including IP address, browser type, operating system, and device identifiers, is collected automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We process your personal data to provide the service: account access, deposits, withdrawals, and gameplay. We also process it to meet our regulatory obligations under the licence, including identity verification, age verification, anti-money laundering checks, and transaction monitoring. Your data is used for security and fraud prevention, and to handle customer support requests. Where you have opted in, we use contact details to send marketing communications; you may withdraw that consent at any time by contacting us.

We share personal data with Verdewich Partners Limited, our Cyprus-incorporated payment services subsidiary (registration number HE 450647), which processes payments on behalf of the operator. We also share data with identity verification providers, licensed payment processors, and the Curaçao Gaming Authority and Curaçao Gaming Control Board where disclosure is required under our licence. We disclose data to law enforcement or other authorities when legally required to do so. Customer data is not sold to third parties.

Data retention

We retain personal data for as long as your account is active and for a period after closure sufficient to meet our obligations under anti-money laundering requirements and the conditions of our gaming licence. In practice this means account and transaction records are kept for a minimum of five years following account closure. Certain data may be retained for longer where an ongoing investigation, dispute, or legal obligation requires it.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you may request a copy of the personal data we hold.
Rectification: you may ask us to correct inaccurate or incomplete data.
Erasure: you may request deletion of your data, subject to our retention obligations.
Restriction: you may ask us to limit how we process your data in certain circumstances.
Objection: you may object to processing carried out on the basis of legitimate interests.
Portability: you may request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details in the section below.

Contact us

Privacy queries and data subject requests can be sent to [email protected] . No separate Data Protection Officer has been named for this operator; all privacy correspondence is handled through the support address above. We will respond to requests within a reasonable period and in any case within the timeframe required by applicable law.