Vipzino Terms and Conditions

These Terms and Conditions constitute a binding legal agreement between you and Greenwich N.V., the owner and operator of vipzino.com, licensed by the Curaçao Gaming Authority under Online Gaming Licence OGL/2024/1646/1023. The licence was issued on 31 October 2024 and is supervised by the Curaçao Gaming Control Board. This agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. By accessing or using any part of the service, you accept these terms in full.

About Us and Licensing

Vipzino is owned and operated by Greenwich N.V., a company incorporated in Curaçao under registration number 160325, with its registered address at Zuikertuintjeweg Z/N, Curaçao. Greenwich N.V. holds Online Gaming Licence OGL/2024/1646/1023, issued by the Curaçao Gaming Authority on 31 October 2024 and confirmed active in the regulator’s certificate register against the vipzino.com domain. Payment processing services are provided by Verdewich Partners Limited, a subsidiary incorporated in Cyprus under registration number HE 450647, with its registered address at A.G. Leventi 5, The Leventis Gallery Tower, 13th floor, Flat/Office 130. The English version of these terms prevails in the event of any variation in interpretation.

Account Registration and Eligibility

You must be at least 18 years of age to register an account and use the service. Registration is not permitted if you are located in or are a resident of a restricted jurisdiction, including but not limited to the United Kingdom, United States, Australia, Germany, France, Italy, Spain, the Netherlands territories, Curaçao, Russia, Ukraine, and Ontario. You may hold only one account; duplicate accounts are prohibited and must be reported to [email protected] . You must provide accurate, complete, and current registration information, and you must update that information promptly if it changes. We reserve the right to request identity verification documents at any time and to suspend or close any account that fails to meet eligibility requirements or that we reasonably believe has been registered in breach of these terms. No withdrawal is processed until the account has passed full KYC verification.

Deposits and Withdrawals

We accept deposits by Visa, Mastercard, Apple Pay, Google Pay, and the cryptocurrencies Bitcoin, Ethereum, Litecoin, and XRP. The minimum deposit starts from €2 by card, with the exact minimum varying by country and displayed at the cashier; cryptocurrency minimums are shown per coin on the deposit page, and deposits below the stated minimum cannot be processed or returned. The minimum withdrawal is €50, quoted between €50 and €120 depending on the method selected. We process withdrawals on our side within 72 hours, after which the payment provider’s own delivery time applies. Withdrawals are returned to the same method used for the deposit; where an account was funded by credit card, the amount up to the total deposited may be returned as a refund against those purchases, with any excess paid by an alternative method. Withdrawal limits are capped per day, week, and month, with the current applicable ceiling shown in the cashier; wins above €10,000 may be paid in monthly instalments of up to €10,000 until the full amount is settled. Deposited funds must be played through at least three times before a withdrawal request will be processed. We charge no withdrawal fee of our own; intermediary bank charges on wire transfers are possible in exceptional cases and are capped at the equivalent of €16. A recovery fee of 0.1 BTC applies only where cryptocurrency is sent to an incorrect network address and the amount exceeds €5,000, and recovery in such cases is not guaranteed.

Bonuses and Promotions

Each promotion is subject to its own specific terms, published alongside the offer, but the following standard rules apply across the platform unless a promotion states otherwise. Casino bonuses carry a wagering requirement of 40x the bonus amount, with a maximum bet of €5 on slots and €10 on live games during any active bonus period, including after a completed round and on purchased bonus rounds. The maximum cashout from a bonus is 10x the bonus amount; winnings from no-deposit offers and free spins credited without a qualifying deposit are capped at €50. Welcome Package bonuses must be cleared within 7 days of crediting; other bonuses are valid for 14 days from crediting unless the promotion states otherwise. Game contributions towards wagering are: slots 100%, buy feature 50%, live roulette 10%, blackjack 10%, instant win 5%, and table games, scratch cards, and live games 0%. Only one bonus may be active at a time, and deposit bonuses may not be combined. Bonuses are sticky, meaning real-money funds are wagered before bonus funds; withdrawing your deposit before wagering requirements are met forfeits the active bonus and any associated winnings. We reserve the right to void bonuses and related winnings where we determine that a bonus has been claimed or used in breach of these terms, including through the use of multiple accounts, coordinated play, or any other form of abuse.

Responsible Gambling

We provide deposit limits, session time limits, cooling-off periods, and self-exclusion as tools to support responsible gambling. Full details of each tool, including how to activate them, are set out on our Responsible Gaming page. A self-exclusion request submitted to [email protected] results in immediate account closure. If you are in an active cooling-off or self-exclusion period at the time a prize is determined, no prize will be awarded for that period.

Dispute Resolution

If you have a complaint, contact our support team in the first instance via live chat, available 24 hours a day, seven days a week, or by email at [email protected] . If the support team cannot resolve the matter immediately, it is escalated internally and you will be kept informed of its status; refund decisions are made within 7 business days and finalised within 48 hours of the decision. If a complaint remains unresolved after internal escalation, you may refer it to CADRE, the independent alternative dispute resolution body named in our licence terms, whose decisions are binding on both parties and whose procedure is free of charge to you regardless of outcome. Referral to CADRE does not remove your right to bring proceedings before a court of competent jurisdiction. Server logs and game server records are the final authority in determining the outcome of any disputed game result.

Changes to Terms

We reserve the right to amend these terms at any time. Material changes will be notified by email to the address registered on your account and will take effect no earlier than two weeks after the notification is sent. Continued use of the service after the effective date of any amendment constitutes your acceptance of the revised terms.