Vipzino Responsible Gambling
Gambling is entertainment. This page sets out the tools available to you directly in your account, the external organisations you can contact for support, and how to reach us if you need your account closed or restricted. Vipzino operates under a Curaçao Gaming Authority licence (OGL/2024/1646/1023), issued to Greenwich N.V.
Our commitment
Vipzino holds an Online Gaming Licence from the Curaçao Gaming Authority, the supervisory body for this operation. Our responsible gambling obligations are set out in our published Responsible Gaming and Self-Exclusion policy, which forms part of the full policy set on this site. Disputes that cannot be resolved through our support team escalate to CADRE, an independent alternative dispute resolution body whose decisions bind us and are free of charge to you.
Tools available
Your account includes a set of controls you can apply at any time from the Responsible Gaming settings section. These are player-set and take effect on your account directly.
- Loss limits: set a maximum loss amount over a defined period
- Gambling limits: restrict your activity by amount or frequency
- Self-exclusion: closes and blocks your account immediately upon request
Self-exclusion is the most immediate option. Once applied, play on the account is blocked and we make reasonable efforts to prevent new accounts being opened under the same identity. Note that deposit limits cannot be applied to cryptocurrency deposits. If you want to set a limit or request exclusion and prefer to do it through support rather than the account settings, our team is available around the clock.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended place. These are factual markers, not a diagnosis.
- Chasing losses by placing further bets to recover money already lost
- Gambling beyond the time or money you planned before you started
- Borrowing money or using funds set aside for other purposes
- Gambling affecting time with family, friends, or work
- Feeling restless or irritable when not gambling
- Concealing how much time or money you spend on gambling
If any of these apply, the organisations listed below offer free, confidential support.
Where to get help
Several independent organisations provide free support and advice.
- GamCare: gamcare.org.uk or National Gambling Helpline 0808 8020 133
- BeGambleAware: begambleaware.org
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop: gamstop.co.uk (free self-exclusion scheme covering UK-licensed sites)
All four operate independently of Vipzino. GamStop and GamCare both offer self-exclusion or referral services at no cost.
Contact us
To request self-exclusion, set account restrictions, or close your account, write to us at [email protected] . Self-exclusion takes effect immediately once processed. Our live chat is available 24/7 via the button on every page if you prefer to speak with someone first.
